HOW DO I WASH MY HEADBANDS?
All of our headbands are machine washable on cold cycle. We recommend placing in a garment bag to keep separate. Air dry to keep your headbands lasting as longer!
Are your products waterproof?
Our hair ties, scrunchies and fabric/textile-based products are not waterproof. Hair clips and acetate-based products may be used on wet hair, however we do not recommend submerging underwater for extended periods of time.
Does irmadill test on animals?
irmadill does not test on animals, Angelstick, Dream Crème and Halo Hair Oil, Aura Hair Mist, and Heavenly Hair Milk are Leaping Bunny certified.
What should I do if I receive an incorrect or damaged item?
If you receive an incorrect or damaged item, please contact us as soon as possible with your order number & a photo of the item. After 30 days we are unable to provide a complete replacement or refund for any products that develop wear-and-tear over time.
What happens if my package is lost, stolen, or returned to sender?
irmadill is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order. irmadill is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided & returned shipments may be subject to a restocking fee.
What if I need to make a change to my address?
Please confirm your shipping address before finalizing checkout. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes. Unfortunately, once an order has been shipped we cannot make any changes to your shipping address.